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Meridian Imaging Solutions

What is the biggest misconception about the industry?

The biggest misconception about my industry is that it's still about copiers — or, as we call it, "the boxes." Meridian did originally start in 1985 with fax machines and copiers, but it quickly evolved into much more. Today, we serve thousands of clients throughout the DMV (and nationally, too) with a focus on overall technology strategy, identifying and implementing ways we can help you streamline business processes, create efficiencies, achieve goals, gain visibility, control costs, mitigate risks, drive business and more. From trusted advisor or strategic business partner, to supplemental “hybrid IT” support for in-house IT teams or an entirely outsourced IT department, to your Virtual Chief Information Officer and more — our relationships with clients take many forms and are nimble enough to evolve as their businesses do over time. Sometimes, it does still involve some print or copying hardware, but the ways in which we help our clients leverage technology to manage and grow their businesses is so much bigger than those boxes.

 

What is your biggest current challenge at work?

My biggest current challenge at work is finding ways to get creative with my client relationships. Prior to Meridian becoming a Konica Minolta company, we were limited in that we did not have access to the host of products and services we can now provide from Konica's comprehensive suite of business technology offerings. Now that that's changed, I'm challenging myself to step outside my comfort zone and have new conversations with clients that span beyond the Managed IT Services, print management, document management, and office equipment that they've always known us for. It's an exciting challenge, though, and one that's pushed me to learn more about things I rarely dealt with before, such as Smart IP Camera Systems, telepresence robots, collaborative "smart" boards, virtual receptionist systems, conference room management software, 3D printers, and much more.

 

What keeps you up at night?

Security. As a former law enforcement officer and current consultant for office technology and IT, I have a unique perspective on how physical and digital threats have evolved over the years. In general, these days, everyone knows that cyber crime is an issue and most try to take steps to mitigate the risks. However, it always amazes me how easy it is for an otherwise-very-secure firm to overlook critical details.

 

This can include anything, from the simple things — ensuring the door to your server room is always locked, keeping workspaces clear of sensitive information like passwords on sticky notes, thumb drives with important data, etc. — to more complex topics like middleware/Java security risks, print and device security, 24/7 proactive network monitoring, remote remediation, securing back-ups, firewalls, authentication requirements and more.

 

Luckily, this is also an area Meridian is well-equipped to help with, with Konica Minolta's full business solutions suite, including Smart IP Camera Systems, Virtual Receptionist Systems, bizhub hardware that has some of the most advanced security features available on the market, and more.

 

What project is your company most proud of?

For a company that's been around as long as Meridian — 35 years in 2020 — it's hard to pick just one project we're most proud of, especially since we take such pride in delivering superior customer experiences across the board, not only for our largest accounts, but also for the smallest clients, and all those in between. However, a few specific examples do come to mind.

 

The first is Foulger Pratt, who I've personally had the pleasure of working with. The customer quote Foulger Pratt graciously provided for Meridian's website does a great job of telling the story for me, "Partnering with Meridian has enabled us to leverage technology to increase our efficiency and reduce operating expenses by about 25% per year. No other technology partner has come close to the responsiveness and level of customer support I receive from the Meridian team."

 

The second example is actually two very large projects executed simultaneously. In the summer of 2016, we upgraded the entire fleets of multifunctional printers for both Fairfax and Montgomery County Governments, in addition to maintaining our high service standards for all other accounts at the same time. This included ordering, receiving, assembling, configuring, delivering and installing more than 500 multifunctional devices all over Fairfax County and Montgomery County — from offices and libraries, to firehouses and social services locations, and more — as well as picking up their antiquated devices for return. This extremely well-coordinated effort, all while still providing excellent service to all customers, was an amazing feat like nothing I've ever witnessed before. It's something the entire Meridian team can be proud of.

  

How does your ABC membership help your company?

As Meridian's Strategic Account Director for Construction and Property Management, ABC membership helps create a direct connection and foster relationships with the companies I specialize in helping. It also helps ensure I'm on-point when it comes to the issues and challenges facing the construction industry, so that my technology advice and solutions can be as relevant and useful as possible. Ultimately, ABC membership helps me and my company, Meridian Imaging Solutions, do a better job of helping the construction industry get the most out of technology and stay ahead of trends and threats.

 


  
Experts at integrating business technologies, Meridian helps thousands of clients control costs and increase efficiency through customized combinations of cutting-edge office equipment, IT services, and document solutions. Focused on superior customer service, Meridian is managed locally in the DC area, and backed by global business technology innovator Konica Minolta.



Adam Siegelbaum
Strategic Account Director Construction/Property Management
Meridian Imaging Solutions